pirondevServers, sites, domains
Server administrationand website support
For companies with no system administrator, or one who covers everything. We look after your servers and sites, keep them updated, back them up and hear about outages before your customers do.
Sound familiar?
Signs your server needs an owner
- Nobody knows where the passwords are
Access was with a previous contractor or an employee who has left. Nobody knows what runs on the server or when it was last updated.
- There is a backup, probably
But nobody has ever restored the site from it. That usually comes to light on the day the copy is really needed.
- Customers report the outages
The site has been down since last night, a certificate expired, emails land in spam. You find out from an unhappy customer's call.
What is included
What we take on
- An inventory of servers, domains, certificates and access
- System updates and patching of known vulnerabilities
- Backups with regular restore tests
- Monitoring of uptime, disk space and SSL expiry
- A write-up of every incident: cause and a plan to prevent it
- Support for sites on WordPress, 1C-Bitrix and other CMSs
Our experience
We build our own tools for this work
MInfra, our app for engineers, tracks domain and SSL expiry, checks IPs against blacklists and shows server metrics. We use the same approach to monitoring when we look after client servers.
How we start
Four steps from chaos to order
- 01
Audit
We get access, document what runs where and find the urgent issues: outdated versions, open ports, missing backups.
- 02
Clean up
We fix the urgent problems, move access into your company's name and set up backups and monitoring.
- 03
Routine work
Scheduled updates, restore tests from backups and a clear report on what was done.
- 04
Incident response
Monitoring alerts us to a problem. We investigate, restore service and write up what happened, why, and what we did.
Cost
How we price support
The price depends on what exactly we look after and how fast we need to respond:
- How many servers and sites
- How neglected things are at the start
- Whether you need night and weekend response
- Backup and retention requirements
Questions
What people ask about support
Why not hire our own system administrator?
It is not better, just different. An in-house specialist makes sense when there is plenty of work every day. With one or two servers and a website, a full-time salary rarely pays off, while external support covers the same tasks. Everything is documented too, so it does not depend on one person.
How fast do you respond to an outage?
Response time is set in the contract and depends on the support level you choose. Monitoring alerts us directly, so there is no waiting for a customer to call.
Our site runs on 1C-Bitrix. Will you take it?
Yes. We support sites on WordPress, 1C-Bitrix, Drupal and custom builds: updates, backups, bug fixes and small improvements.
Will we keep the access?
Yes. We work under separate accounts, and the main access to servers, domain and hosting stays with your company. If we stop working together, we hand over documentation and everything we set up.
Can you move our server to Belarus?
Yes, that is a separate service: moving to hosting in Belarus with a verified copy and a way back if anything goes wrong.
We use your contact only to reply to the request and never share it. You will hear back from the engineer who makes the architecture calls on your project, not from a sales manager. Tax ID (UNP) 194032002.